How to choose the right Automation as a Service Partner

Published:01.03.18

Comparing Automation as a Service (AaaS) providers and picking the right partner for your business can be a complex endeavor. We think that, at the end of the day, it comes down to a few key points. Here is our list of  the most important aspects for an organization to consider when starting their automation journey.

  1. Shorten time to production deployment and when scaling up: They main advantage of Automation as a Service is that you do not need to build your own robot environment in your company’s IT. Therefore, we are often talking weeks, not months from choosing a process for automation to deploying the robot into production. Moreover, adding more robots to your workforce usually happens very quickly; a good provider is able to activate new robots within 24 hours.
  2. Concentrate on the business part of RPA, not the technology: In an AaaS setting, you can focus on the business aspects of RPA, i.e. identifying automation potential, optimizing processes and calculating business cases. Maintaining the robots and their environment, ensuring they work interruption-free as well as improving their performance – all that is taken care of by the service provider according to the SLA you have with him. Good AaaS providers are experts in enterprise-scale RPA, which means they will do their best to make sure your robots are working under optimal conditions 24/7 and that errors are fixed right away.
  3. Quality and reliability: Apart from the SLA, which is your basis for long-term cooperation with a provider, a good automation partner will also have a robust quality management system in place. This often includes a description of project management methods, quality standards, change request handling, as well as state-of-the-art methods for identifying automation potential, testing and go-live.
  4. Choose a future-proof automation platform: Of course, the provider should use top tier technology, both for the cloud environment and for programming and running the robots. Keep in mind, that as an AaaS customer you will benefit from any new features added to the automation platform by the provider. So make sure to take a close look at the service provider’s product road-map: How often does he plan to add new features and technologies such as Machine Learning and Natural Language Processing to the platform? A future-proof provider has a strategy and schedule for which technologies to add to the platform and when.
  5. Lower license costs: Licenses for enterprise-ready automation suites can be costly. Because an AaaS provider operates many robots, you normally benefit from lower prices and better conditions compared to buying licenses on your own.
  6. High data protection and data security standards: When choosing a provider, make sure that they adhere to the General Data Protection Regulation (GDPR) that becomes effective in May 2018 and that their data security standards and policies are enterprise-ready (e.g. based on ISO 27002).
Tomi Paapio

Tomi Paapio