Intelligent Automation Management Framework
We look at the automation journey from all possible angles in order to fully understand what it means for your organization. Our holistic Intelligent Automation Management Framework has six dimensions:
- Strategy and Governance: The goals of your automation journey should be closely aligned with and support your organizational goals. We are happy to assist you create and implement your automation governance early on and help you make sure your whole organization understands and follows it.
- Processes and Digitalization: Make sure your processes are as digitalized as possible, well defined and well documented. If your processes are not in a good shape we can help you streamline and optimize them before we start automating. As always, good preparation saves time and money later.
- Funding and Business Cases: Ideally, top management commitment to and funding for your automation journey should be organized beforehand to make sure the program does not stall after a pilot implementation. We help you create convincing business cases for each process you want to automate and plan for the long-term effects this will have on your organization.
- Change Management and Communication: We advise our customers to take the effects that virtual workers might have on their work environment seriously and consider their staff’s concerns. Our consultants can help you organize a constant dialogue with them. Remember that there are many non-financial goals you can reach with Intelligent Automation, such as improving output quality, throughput time, or customer and employee satisfaction. In our experience, robots are almost never used to replace human workers but to free up valuable time, so that humans can do more meaningful work.
- People and Skills: For a successful automation journey, you need people that think in terms of business processes, but also understand the principles of software robots. We help you identify people in your own organization who are suitable to be trained to be automation analysts or even automation developers. We also make you aware of what to consider in regards to what to implement yourself and what to outsource to a service provider. Maintaining and fine-tuning software robots should not be your responsibility. Rather, your organization should concentrate on scaling up your virtual workforce and identifying more tasks to automate.
- Technology: At the beginning of your automation journey, take some time to decide on the optimal technology mix. Robotic Process Automation is currently the most widely used technology, but other technologies like Optical Character Recognition (OCR), Natural Language Processing (NLP) and Machine Learning-based services should be added where it makes sense. Our consultants will make sure to select the ideal technology mix setup for your goals.