Discover your automation potential

Identifying and validating the automation potential is the crucial first step in every organization’s automation journey. It is a simple equation: the more you automate, the more your organization’s efficiency rises. Although we encourage our customers to go for the quick wins first, we always highlight the importance of a long-term, strategic perspective. Intelligent Automation is not about implementing single software robots in different parts of a company; we view automation as a journey for your organization, one that needs thorough planning.

Where we usually find automation potential

Typical application areas for software robots are finance and accounting, human resources, customer service and all manual tasks having to do with consolidation and migration of large data sets. Usually we identify substantial automation potential and business cases in at least one of the following areas:

Finance and accounting

  • Master data management
  • General ledger management
  • Invoice processing
  • Reporting routines
  • Fraud/misconduct detection
  • Month/period end routines
  • Debt collection

Human resources

  • HR data management
  • Contract/salary data management
  • Payroll processing
  • Travel and expense management
  • Holiday and sick leave handling
  • Onboarding/offboarding routines

Customer service

  • Customer data updating and validating
  • Support ticket handling
  • Complaint and refund management
  • Chatbot integration
  • Marketing and sales automation

IT

  • Data migrations
  • Chatbot integration
  • IT support ticket handling

Procurement

  • Supplier data management
  • Supplier misconduct/fraud detection
  • Purchase order processing

Back/middle office

  • Data validations
  • Cross-application consistency checks
  • Data entry routines
  • Archiving routines
  • Reporting routines
  • Core business process support

Because no two organizations are alike, it is not always obvious where inefficiencies lurk and potential savings are hiding. Therefore we offer our comprehensive Intelligent Automation pre-study and workshop as a package deal. With our proven approach, we help customers find out which of their current manual administration and business processes should be automated with which technology. Read more about the Intelligent Automation pre-study package.

Tomi Paapio

Tomi Paapio

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